Recent Customer Service Issues Within Cricket - 1179 Words

To: amringill@Cricketequip.com.au; jgrewal@Cricketequip.com.au; amber@Cricketequip.com.au From: jassu009@Cricketequip.com.au; Subject: Recent customer service issues within Cricket Equip Date: 18/05/2016 Meeting topics to be discussed: 1. Meeting introduction and welcome. 8Am – 8:10am 2. Current customer service issues within Cricket Equip. 8:10am – 8:50am 3. Cricket Equip’s customer service standards and requirements. 8:50Am – 9:30am 4. Recommendations for customer service improvement. 9:30am – 9:55am 5. Staff feedback on how customer service can be improved. 10Am – 10:20am 6. Staff training needs of customer service. 10:20am – 11:15am 7. Meeting conclusion and summary. 11:15am - 12am Part B Meeting purposes: To solve customer service†¦show more content†¦Ã¢â‚¬ ¢ Clarify ambiguity: Things are so much less demanding when they are dark or white, when there is a right reply to each inquiry or issue we confront. Shockingly in this present reality of purchasing and offering, there are no right replies, there is no unmistakable direction–either for us in offering or for our clients, A standout amongst the most vital aptitudes of high performing sales representatives is the capacity to manage ambiguity both by the way they work and in drawing in clients, encouraging their purchasing procedure. †¢ Understand requirement: A business can t make do without leading progressing endeavors to better comprehend client needs. To find if your item or administration is having a beneficial outcome and making client dependability, require significant investment to determine your client s passionate and material needs, and then offer important motivators for staying faithful to your organization. Obtaining client input doesn t need to be costly; from making straightforward email overviews to taking an additional moment to connect with on the business floor, you can take in a great deal about what clients need just by asking and tuning in. Additionally to take in more, you could even approach them for a tad bit of time just to round out a poll †¢ Using communication techniques appropriate to different social and cultural groups: The business environment of the 21st century is expanding to include people from cultures and

Forward the Foundation Chapter 24 Free Essays

8 Like any intellectual, Hari Seldon had made use of the Galactic Library freely. For the most part, it had been done long-distance through computer, but occasionally he had visited it, more to get away from the pressures of the Psychohistory Project than for any other purpose. And, for the past couple of years, since he had first formulated his plan to find others like Wanda, he had kept a private office there, so he could have ready access to any of the Library’s vast collection of data. We will write a custom essay sample on Forward the Foundation Chapter 24 or any similar topic only for you Order Now He had even rented a small apartment in an adjacent sector under the dome so that he would be able to walk to the Library when his ever-increasing research there prevented him from returning to the Streeling Sector. Now, however, his plan had taken on new dimensions and he wanted to meet Las Zenow. It was the first time he had ever met him face-to-face. It was not easy to arrange a personal interview with the Chief Librarian of the Galactic Library. His own perception of the nature and value of his office was high and it was frequently said that when the Emperor wished to consult the Chief Librarian, even he had to visit the Library himself and wait his turn. Seldon however, had no trouble. Zenow knew him well, though he had never seen Hari Seldon in person. â€Å"An honor, First Minister,† he said in greeting. Seldon smiled. â€Å"I trust you know that I have not held that post in sixteen years.† â€Å"The honor of the title is still yours. Besides, sir, you were also instrumental in ridding us of the brutal rule of the junta. The junta, on a number of occasions, violated the sacred rule of the neutrality of the Library.† (Ah, thought Seldon that accounts for the readiness with which he saw me.) â€Å"Merely rumor,† he said aloud. â€Å"And now, tell me,† said Zenow, who could not resist a quick look at the time band on his wrist, â€Å"what can I do for you?† â€Å"Chief Librarian,† began Seldon â€Å"I have not come to ask anything easy of you. What I want is more space at the Library. I want permission to bring in a number of my associates. I want permission to undertake a long and elaborate program of the greatest importance.† Las Zenow’s face drew into an expression of distress. â€Å"You ask a great deal. Can you explain the importance of all this?† â€Å"Yes. The Empire is in the process of disintegration.† There was a long pause. Then Zenow said, â€Å"I have heard of your research into psychohistory. I have been told that your new science bears the promise of predicting the future. Is it psychohistorical predictions of which you are speaking?† â€Å"No. I have not yet reached the point in psychohistory where I can speak of the future with certainty. But you don’t need psychohistory to know that the Empire is disintegrating. You can see the evidence yourself.† Zenow sighed. â€Å"My work here consumes me utterly, Professor Seldon. I am a child when it comes to political and social matters.† â€Å"You may, if you wish, consult the information contained in the Library. Why look around this very office-it is chock-full of every conceivable sort of information from throughout the entire Galactic Empire.† â€Å"I’m the last to keep up with it all, I’m afraid,† Zenow said, smiling sadly. â€Å"You know the old proverb: The shoemaker’s child has no shoes. It seems to me, though, that the Empire is restored. We have an Emperor again.† â€Å"In name only, Chief Librarian. In most of the outlying provinces, the Emperor’s name is mentioned ritualistically now and then, but he plays no role in what they do. The Outer Worlds control their own programs and, more important, they control the local armed forces, which are outside the grip of the Emperor’s authority. If the Emperor were to try to exert his authority anywhere outside the Inner Worlds, he would fail. I doubt that it will take more than twenty years, at the outside, before some of the Outer Worlds declare their independence.† Zenow sighed again. â€Å"If you are right, we live in worse times than the Empire has ever seen. But what has this to do with your desire for more office space and additional staff here in the Library?† â€Å"If the Empire falls apart, the Galactic Library may not escape the general carnage.† â€Å"Oh, but it must,† said Zenow earnestly. â€Å"There have been bad times before and it has always been understood that the Galactic Library on Trantor, as the repository of all human knowledge, must remain inviolate. And so it will be in the future.† â€Å"It may not be. You said yourself that the junta violated its neutrality.† â€Å"Not seriously.† â€Å"It might be more serious next time and we can’t allow this repository of all human knowledge to be damaged.† â€Å"How will your increased presence here prevent that?† â€Å"It won’t. But the project I am interested in will. I want to create a great Encyclopedia, containing within it all the knowledge humanity will need to rebuild itself in case the worst happens-an Encyclopedia Galactica, if you will. We don’t need everything the Library has. Much of it is trivial. The provincial libraries scattered over the Galaxy may themselves be destroyed and, if not, all but the most local data is obtained by computerized connection with the Galactic Library in any case. What I intend, then, is something that is entirely independent and that contains, in as concise a form as possible, the essential information humanity needs.† â€Å"And if it, too, is destroyed?† â€Å"I hope it will not be. It is my intention to find a world far away on the outskirts of the Galaxy, one where I can transfer my Encyclopedists and where they can work in peace. Until such a place is found, however, I want the nucleus of the group to work here and to use the Library facilities to decide what will be needed for the project.† Zenow grimaced. â€Å"I see your point, Professor Seldon, but I’m not sure that it can be done.† â€Å"Why not, Chief Librarian?† â€Å"Because being Chief Librarian does not make me an absolute monarch. I have a rather large Board-a kind of legislature-and please don’t think that I can just push your Encyclopedia Project through.† â€Å"I’m astonished.† â€Å"Don’t be. I am not a popular Chief Librarian. The Board has been fighting, for some years now, for limited access to the Library. I have resisted. It galls them that I have afforded you your small office space.† â€Å"Limited access?† â€Å"Exactly. The idea is that if anyone needs information, he or she must communicate with a Librarian and the Librarian will get the information for the person. The Board does not wish people to enter the Library freely and deal with the computers themselves. They say that the expense required to keep the computers and other Library equipment in shape is becoming prohibitive.† â€Å"But that’s impossible. There’s a millennial tradition of an open Galactic Library.† â€Å"So there is, but in recent years, appropriations to the Library have been cut several times and we simply don’t have the funds we used to have. It is becoming very difficult to keep our equipment up to the mark.† Seldon rubbed his chin. â€Å"But if your appropriations are going down, I imagine you have to cut salaries and fire people-or, at least, not hire new ones.† â€Å"You are exactly right.† â€Å"In which case, how will you manage to place new labors on a shrinking work force by asking your people to obtain all the information that the public will request?† â€Å"The idea is that we won’t find all the information that the public will request but only those pieces of information that we consider important.† â€Å"So that not only will you abandon the open Library but also the complete Library?† â€Å"I’m afraid so.† â€Å"I can’t believe that any Librarian would want this.† â€Å"You don’t know Gennaro Mummery, Professor Seldon.† At Seldon’s blank look, Zenow continued. † ‘Who is he?’ you wonder. The leader of that portion of the Board that wishes to close off the Library. More and more of the Board are on his side. If I let you and your colleagues into the Library as an independent force, a number of Board members who may not be on Mummery’s side but who are dead set against any control of any part of the Library except by Librarians may decide to vote with him. And in that case, I will be forced to resign as Chief Librarian.† â€Å"See here,† said Seldon with sudden energy. â€Å"All this business of possibly closing down the Library, of making it less accessible, of refusing all information-all this business of declining appropriations-all this is itself a sign of Imperial disintegration. Don’t you agree?† â€Å"If you put it that way, you may be right.† â€Å"Then let me talk to the Board. Let me explain what the future may hold and what I wish to do. Perhaps I can persuade them, as I hope I’ve persuaded you.† Zenow thought for a moment. â€Å"I’m willing to let you try, but you must know in advance that your plan may not work.† â€Å"I’ve got to take that chance. Please do whatever has to be done and let me know when and where I can meet the Board.† Seldon left Zenow in a mood of unease. Everything he had told the Chief Librarian was true-and trivial. The real reason he needed the use of the Library remained hidden. Partly this was because he didn’t yet see that use clearly himself. 9 Hari Seldon sat at Yugo Amaryl’s bedside-patiently, sadly. Yugo was utterly spent. He was beyond medical help, even if he would have consented to avail himself of such help, which he refused. He was only fifty-five. Seldon was himself sixty-six and yet he was in fine shape, except for the twinge of sciatica-or whatever it was-that occasionally lamed him. Amaryl’s eyes opened. â€Å"You’re still here, Hari?† Seldon nodded. â€Å"I won’t leave you.† â€Å"Till I die?† â€Å"Yes.† Then, in an outburst of grief, he said, â€Å"Why have you done this, Yugo? If you had lived sensibly, you could have had twenty to thirty more years of life.† Amaryl smiled faintly. â€Å"Live sensibly? You mean, take time off? Go to resorts? Amuse myself with trifles?† â€Å"Yes. Yes.† â€Å"And I would either have longed to return to my work or I would have learned to like wasting my time and, in the additional twenty to thirty years you speak of, I would have accomplished no more. Look at you.† â€Å"What about me?† â€Å"For ten years you were First Minister under Cleon. How much science did you do then?† â€Å"I spent about a quarter of my time on psychohistory,† said Seldon gently. â€Å"You exaggerate. If it hadn’t been for me, plugging away, psychohistorical advance would have screeched to a halt.† Seldon nodded. â€Å"You are right, Yugo. For that I am grateful.† â€Å"And before and since, when you spend at least half your time on administrative duties, who does-did-the real work? Eh?† â€Å"You, Yugo.† â€Å"Absolutely.† His eyes closed again. Seldon said, â€Å"Yet you always wanted to take over those administrative duties if you survived me.† â€Å"No! I wanted to head the Project to keep it moving in the direction it had to move in, but I would have delegated all administration.† Amaryl’s breathing was growing stertorous, but then he stirred and his eyes opened, staring directly at Hari. He said, â€Å"What will happen to psychohistory when I’m gone? Have you thought of that?† â€Å"Yes, I have. And I want to speak to you about it. It may please you. Yugo, I believe that psychohistory is being revolutionized.† Amaryl frowned slightly. â€Å"In what way? I don’t like the sound of that.† â€Å"Listen. It was your idea. Years ago, you told me that two Foundations should be established. Separate-isolated and safe-and arranged so that they would serve as nuclei for an eventual Second Galactic Empire. Do you remember? That was your idea.† â€Å"The psychohistoric equation -â€Å" â€Å"I know. They suggested it. I’m busy working on it now, Yugo. I’ve managed to wangle an office in the Galactic Library-â€Å" â€Å"The Galactic Library.† Amaryl’s frown deepened. â€Å"I don’t like them. A bunch of self-satisfied idiots.† â€Å"The Chief Librarian, Las Zenow, is not so bad, Yugo.† â€Å"Did you ever meet a Librarian named Mummery, Gennaro Mummery?† â€Å"No, but I’ve heard of him.† â€Å"A miserable human being. We had an argument once when he claimed I had misplaced something or other. I had done no such thing and I grew very annoyed, Hari. All of a sudden I was back in Dahl. One thing about the Dahlite culture, Hari, it is a cesspool of invective. I used some of it on him and I told him he was interfering with psychohistory and he would go down in history as a villain. I didn’t just say ‘villain,’ either.† Amaryl chuckled faintly. â€Å"I left him speechless.† Suddenly Seldon could see where Mummery’s animosity toward outsiders and, most probably, psychohistory must come from-at least, in part-but he said nothing. â€Å"The point is, Yugo, you wanted two Foundations, so that if one failed, the other would continue. But we’ve gone beyond that.† â€Å"In what way?† â€Å"Do you remember that Wanda was able to read your mind two years ago and see that something was wrong with a portion of the equations in the Prime Radiant?† â€Å"Yes, of course.† â€Å"Well, we will find others like Wanda. We will have one Foundation that will consist largely of physical scientists, who will preserve the knowledge of humanity and serve as the nucleus for the Second Empire. And there will be a Second Foundation of psychohistorians only-mentalists, mind-touching psychohistorians-who will be able to work on psychohistory in a multiminded way, advancing it far more quickly than individual thinkers ever could. They will serve as a group who will introduce fine adjustments as time goes on, you see. Ever in the background, watching. They will be the Empire’s guardians.† â€Å"Wonderful!† said Amaryl weakly. â€Å"Wonderful! You see how I’ve chosen the right time to die? There’s nothing left for me to do.† â€Å"Don’t say that, Yugo.† â€Å"Don’t make such a fuss over it, Hari. I’m too tired to do anything. Thank you-thank you-for telling me†-his voice was weakening-â€Å"about the revolution. It makes me-happy-happy-hap-â€Å" And those were Yugo Amaryl’s last words. Seldon bent over the bed. Tears stung his eyes and rolled down his cheeks. Another old friend gone. Demerzel, Cleon, Dors, now Yugo†¦ leaving him emptier and lonelier as he grew old. And the revolution that had allowed Amaryl to die happy might never come to pass. Could he manage to make use of the Galactic Library? Could he find more people like Wanda? Most of all, how long would it take? Seldon was sixty-six. If only he could have started this revolution at thirty-two when he first came to Trantor†¦ Now it might be too late. 10 Gennaro Mummery was making him wait. It was a studied discourtesy, even insolence, but Hari Seldon remained calm. After all, Seldon needed Mummery badly and for him to become angry with the Librarian would only hurt himself. Mummery would, in fact, be delighted with an angry Seldon. So Seldon kept his temper and waited and eventually Mummery did walk in. Seldon had seen him before-but only at a distance. This was the first time they would be together alone. Mummery was short and plump, with a round face and a dark little beard. He wore a smile on his face, but Seldon suspected that smile of being a meaningless fixture. It revealed yellowish teeth and Mummery’s inevitable hat was of a similar shade of yellow with a brown line snaking around it. Seldon felt a touch of nausea. It seemed to him that he would dislike Mummery, even if he had no reason to do so. Mummery said, without any preliminaries, â€Å"Well, Professor, what can I do for you?† He looked at the time-strip on the wall but made no apology for being late. Seldon said, â€Å"I would like to ask you, sir, to put an end to your opposition to my remaining here at the Library.† Mummery spread his hands. â€Å"You’ve been here for two years. What opposition are you speaking of?† â€Å"So far, that portion of the Board represented by you and those who believe as you do have been unable to outvote the Chief Librarian, but there will be another meeting next month and Las Zenow tells me he is uncertain of the result.† Mummery shrugged. â€Å"So am I uncertain. Your lease-if we can call it that-may well be renewed.† â€Å"But I need more than that, Librarian Mummery. I wish to bring in some colleagues. The project in which I am engaged-the establishment of what is needed in the way of the eventual preparation of a very special Encyclopedia-is not one I can do alone.† â€Å"Surely your colleagues can work wherever they please. Trantor is a large world.† â€Å"We must work in the Library. I am an old man, sir, and I am in a hurry.† â€Å"Who can stay the advance of time? I don’t think the Board will allow you to bring in colleagues. The thin edge of the wedge, Professor?† (Yes, indeed, thought Seldon, but he said nothing.) Mummery said, â€Å"I have not been able to keep you out, Professor. Not so far. But I think I can continue to keep out your colleagues.† Seldon realized that he was getting nowhere. He opened the touch of frankness a notch. He said, â€Å"Librarian Mummery, surely your animosity toward me is not personal. Surely you understand the importance of the work I am doing.† â€Å"You mean, your psychohistory. Come, you have been working on it for over thirty years. What has come of it?† â€Å"That’s the point. Something may come of it now.† â€Å"Then let something come of it at Streeling University. Why must it be at the Galactic Library?† â€Å"Librarian Mummery. Listen to me. What you want is to close the Library to the public. You wish to smash a long tradition. Have you the heart to do that?† â€Å"It’s not heart we need. It’s funding. Surely the Chief Librarian has wept on your shoulder in telling you our woes. Appropriations are down, salaries are cut, needed maintenance is absent. What are we to do? We’ve got to cut services and we certainly can’t afford to support you and your colleagues with offices and equipment.† â€Å"Has this situation been put to the Emperor?† â€Å"Come, Professor, you’re dreaming. Isn’t it true that your psychohistory tells you that the Empire is deteriorating? I’ve heard you referred to as Raven Seldon, something that, I believe, refers to a fabled bird of ill omen.† â€Å"It’s true that we are entering bad times.† â€Å"And do you believe the Library is immune to those bad times? Professor, the Library is my life and I want it to continue, but it won’t continue unless we can find ways of making our dwindling appropriations do. And you come here expecting an open Library, with yourself as beneficiary. It won’t do, Professor. It just won’t do.† Seldon said desperately, â€Å"What if I find the credits for you?† â€Å"Indeed. How?† â€Å"What if I talk to the Emperor? I was once First Minister. He’ll see me and he’ll listen to me.† â€Å"And you’ll get funding from him?† Mummery laughed. â€Å"If I do, if I increase your appropriations, may I bring in my colleagues?† â€Å"Bring in the credits first,† said Mummery, â€Å"and we’ll see. But I don’t think you will succeed.† He seemed very sure of himself and Seldon wondered how often and how uselessly the Galactic Library had already appealed to the Emperor. And whether his own appeal would get anywhere at all. 11 The Emperor Agis XIV had no real right to the name. He had adopted it upon succeeding to the throne with the deliberate purpose of connecting himself with the Agises who had ruled two thousand years ago, most of them quite ably-particularly Agis VI, who had ruled for forty-two years and who had kept order in a prosperous Empire with a firm but nontyrannical hand. Agis XIV did not look like any of the old Agises-if the holographic records had any value. But, then again, truth be told, Agis XIV did not look much like the official holograph that was distributed to the public. As a matter of fact, Hari Seldon thought, with a twinge of nostalgia, that Emperor Cleon, for all his flaws and weaknesses, had certainly looked Imperial. Agis XIV did not. Seldon had never seen him at close quarters and the few holographs he had seen were outrageously inaccurate. The Imperial holographer knew his job and did it well, thought Seldon wryly. Agis XIV was short, with an unattractive face and slightly bulging eyes that did not seem alight with intelligence. His only qualification for the throne was that he was a collateral relative of Cleon. To do him credit, however, he did not try to play the role of the mighty Emperor. It was understood that he rather liked to be called the â€Å"Citizen Emperor† and that only Imperial protocol and the outraged outcry of the Imperial Guard prevented him from exiting the dome and wandering the walkways of Trantor. Apparently, the story went, he wished to shake hands with the citizens and hear their complaints in person. (Score one for him, thought Seldon, even if it could never come to pass.) With a murmur and a bow, Seldon said, â€Å"I thank you, Sire, for consenting to see me.† Agis XIV had a clear and rather attractive voice, quite out of keeping with his appearance. He said, â€Å"An ex-First Minister must surely have his privileges, although I must give myself credit for amazing courage in agreeing to see you.† There was humor in his words and Seldon found himself suddenly realizing that a man might not look intelligent and yet might be intelligent just the same. â€Å"Courage, Sire?† â€Å"Why, of course. Don’t they call you Raven Seldon?† â€Å"I heard the expression, Sire, the other day for the first time.† â€Å"Apparently the reference is to your psychohistory, which seems to predict the Fall of the Empire.† â€Å"It points out the possibility only, Sire-â€Å" â€Å"So that you are coupled with a mythic bird of ill omen. Except that I think you yourself are the bird of ill omen.† â€Å"I hope not, Sire.† â€Å"Come, come. The record is clear. Eto Demerzel, Cleon’s old First Minister, was impressed with your work and look what happened-he was forced out of his position and into exile. The Emperor Cleon himself was impressed with your work and look what happened-he was assassinated. The military junta was impressed with your work and look what happened-they were swept away. Even the Joranumites, it is said, were impressed with your work and, behold, they were destroyed. And now, O Raven Seldon, you come to see me. What may I expect?† â€Å"Why, nothing evil, Sire.† â€Å"I imagine not, because unlike all these others I have mentioned, I am not impressed with your work. Now tell me why you are here.† He listened carefully and without interruption while Seldon explained the importance of setting up a Project designed to prepare an encyclopedia that would preserve human learning if the worst happened. â€Å"Yes yes,† said Agis XIV finally, â€Å"so you are, indeed, convinced the Empire will fall.† â€Å"It is a strong possibility, Sire, and it would not be prudent to refuse to take that possibility into account. In a way, I wish to prevent it if I can-or ameliorate the effects if I can’t.† â€Å"Raven Seldon if you continue to poke your nose into matters, I am convinced that the Empire will fall and that nothing can help it.† â€Å"Not so, Sire. I ask only permission to work.† â€Å"Oh, you have that, but I fail to see what it is you wish of me. Why have you told me all this about an encyclopedia?† â€Å"Because I wish to work in the Galactic Library, Sire, or, more accurately, I wish others to work there with me.† â€Å"I assure you that I won’t stand in your way.† â€Å"That is not enough, Sire. I want you to help.† â€Å"In what way, ex-First Minister?† â€Å"With funding. The Library must have appropriations or it will close its doors to the public and evict me.† â€Å"Credits!'† A note of astonishment came into the Emperor’s voice. â€Å"You came to me for credits?† â€Å"Yes, Sire.† Agis XIV stood up in some agitation. Seldon stood up at once also, but Agis waved him down. â€Å"Sit down. Don’t treat me as an Emperor. I’m not an Emperor. I didn’t want this job, but they made me take it. I was the nearest thing to the Imperial family and they jabbered at me that the Empire needed an Emperor. So they have me and a lot of good I am to them. â€Å"Credits! You expect me to have credits! You talk about the Empire disintegrating. How do you suppose it disintegrates? Are you thinking of rebellion? Of civil war? Of disorders here and there? â€Å"No. Think of credits. Do you realize that I cannot collect any taxes at all from half the provinces in the Empire? They’re still part of the Empire-‘Hail the Imperium!’-‘All honor to the Emperor’-but they don’t pay anything and I don’t have the necessary force to collect it. And if I can’t get the credits out of them, they are not really part of the Empire, are they? â€Å"Credits! The Empire runs a chronic deficit of appalling proportions. There’s nothing I can pay for. Do you think there is enough funding to maintain the Imperial Palace grounds? Just barely. I must cut corners. I must let the Palace decay. I must let the number of retainers die down by attrition. â€Å"Professor Seldon. If you want credits, I have nothing. Where will I find appropriations for the Library? They should be grateful I manage to squeeze out something for them each year at all.† As he finished, the Emperor held out his hands, palms up, as if to signify the emptiness of the Imperial coffers. Hari Seldon was stunned. He said, â€Å"Nevertheless, Sire, even if you lack the credits, you still have the Imperial prestige. Can you not order the Library to allow me to keep my office and let my colleagues in to help me with our vital work?† And now Agis XIV sat down again as though, once the subject was not credits, he was no longer in a state of agitation. He said, â€Å"You realize that, by long tradition, the Galactic Library is independent of the Imperium, as far as its self-government is concerned. It sets up its rules and has done so since Agis VI, my namesake†-he smiled-â€Å"attempted to control the news functions of the Library. He failed and, if the great Agis VI failed, do you think I can succeed?† â€Å"I’m not asking you to use force, Sire. Merely expressing a polite wish. Surely, when no vital function of the Library is involved, they will be pleased to honor the Emperor and oblige his wishes.† â€Å"Professor Seldon, how little you know of the Library. I have but to express a wish, however gently and tentatively, to make it certain that they will proceed, in dudgeon, to do the opposite. They are very sensitive to the slightest sign of Imperial control.† Seldon said, â€Å"Then what do I do?† â€Å"Why, I’ll tell you what. A thought occurs to me. I am a member of the public and I can visit the Galactic Library if I wish. It is located on the Palace grounds, so I won’t be violating protocol if I visit it. Well, you come with me and we shall be ostentatiously friendly. I will not ask them for anything, but if they note us walking arm-in-arm, then perhaps some of the precious Board of theirs may feel more kindly toward you than otherwise. But that’s all I can do.† And the deeply disappointed Seldon wondered if that could possibly be enough. How to cite Forward the Foundation Chapter 24, Essay examples

John Legend and the Roots Wake Up! free essay sample

I am not a big fan of RB. Dont get me wrong, lots of the singers are excellent. I just dislike that so many of the singles are about sex. I feel that Rhythm and Blues can be so much more. Thats why Im a huge fan of John Legend as well as The Roots. â€Å"Wake Up!† inspired by the 2008 presidential election, is a collection of cover songs performed by John Legend and The Roots. Originally written during the ?s or ?s, the songs feature updated elements of gospel, reggae, and hip-hop. Due to their age, some may not immediately appeal to you. For me, â€Å"Humanity (Love the Way It Should Be)† and â€Å"Wholy Holy† were not my taste. But after listening a few times, they began to grow on me to the point that I sang along. What I particularly liked about â€Å"Wake Up† was how the different styles mixed together. We will write a custom essay sample on John Legend and the Roots: Wake Up! or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page â€Å"Hard Times† is a gritty, fast-paced song symbolized by the lyrics â€Å"Cold, cold eyes upon me they stare/ People all around me and theyre all in fear/ They dont seem to want me but they wont admit/ I must be some kind of creature up here having fits.† â€Å"Little Ghetto Boy† is the kind of song that makes you stop and listen, losing yourself in the lyrics soulfully delivered by The Roots lead MC, Black Thought, and John Legend. My favorite by far is â€Å"I Cant Write Left-Handed.† It starts with John Legend providing some background information. Originally performed by Bill Withers, the singer takes on the role of a Vietnam soldier. He laments his place in the war, a war he has no influence over. This new version has the soulful, heart-wrenching feel of the original, but adds Legends signature voice and The Roots excellent instrumentals. Having John Legend and The Roots on one album is a treat. They show listeners what RB can and should be: a genre that touches your heart not only with music about passionate love, but also music that makes you understand the artists feelings about life in general.

Chebyshev’s Theorem and the Empirical Rule free essay sample

A bell curve is perfectly symmetrical with respect to a vertical line through its peak and is sometimes called a Gauss curve or a normal curve. The second shape a scatter diagram may have is anything but a normal curve as in the next drawing: We can do a lot of good statistics with the normal curve, but virtually none with any other curve. Let us assume that we have recorded the 1000 ages and computed the mean and standard deviation of these ages. Assuming the mean age came out as 40 years and the standard deviation as 6 years we can do the following predictions. Chebyshev’s Theorem In the case of a scatter diagram that seems to be anything but a normal curve, all we can go by is Chebyshev’s theorem. This very important but rarely used theorem states that in those cases where we have a non-normal distribution, the following can be said abut the individual data, which in this case are the ages: †¢ At least 75% of all the ages will lie in the range of [pic]. In our case this means that at least 75% of the people will have an age in the range of [pic] years which simplifies to a range of 28 to 52 years. †¢ At least 88. 9% of all the ages will lie in the range of [pic]. In our case this means that at least 88. 9% of the people will have an age in the range of [pic] years which simplifies to a range of 22 to 58 years. †¢ At least 93. 75% of all the ages will lie in the range of [pic]. In our case this means that at least 93. 75% of the people will have an age in the range of [pic] years which simplifies to a range of 16 to 64 years. †¢ At least 96% of all the ages will lie in the range of [pic]. In our case this means that at least 96% of the people will have an age in the range of [pic] years which simplifies to a range of 10 to 70 years. At least 97. 2% of all the ages will lie in the range of [pic]. In our case this means that at least 97. 2% of the people will have an age in the range of [pic] years which simplifies to a range of 4 to 76 years. How can we calculate these percentages? To calculate the 75%, the 88. 9%, the 93. 75%, etc, we look at the number of standard deviations in the respective intervals. The 75% goes together with me an  ± 1 standard deviation, the 88. 9% with mean  ± 2 standard deviations, the 93. 75% with mean  ± 3 standard deviations, and the 96% with mean  ± 4 standard deviations. In general you can say that the percentage of people with an age in the range of mean  ± k standard deviations can be found by calculating the value of the quantity [pic] and then converting that into a percentage. Summarizing the above we get the following table: |Interval |k |[pic] |% | |[pic] |2 |[pic] |75 | |[pic] |3 |[pic] |88. 9 | |[pic] |4 |[pic] |93. 75 | |[pic] |5 |[pic] |96 | [pic] |6 |[pic] |97. 2 | Do we have to restrict ourselves to whole numbers as values for k? No, we may take any value for k as long as it larger than 1. For instance, for k = 2. 5 we get the result that [pic] in the interval [pic] years Example 1: Students Who Care is a student volunteer program in which college students donate work time in community centers for homeless people. Professor Gill is the faculty sponsor for this student volunteer program. For several years Dr. Gill has kept a record of the total number of work hours volunteered by s student in the program each semester. For students in the program, for each semester the mean number of hours was 29. 1 hours with a standard deviation of 1. 7 hours. Find an interval for the number of hours volunteered in which at least 88. 9% of the students in this program would fit. Solution: From the table above we see that a percentage of 88. 9 will coincide with an interval of [pic] hours. This can be rewritten as an interval from 24 to 34. 2 hours volunteered each semester. Example 2: The East Coast Independent News periodically runs ads in its own classified section offering a month’s free subscription to those who respond. This way management can get a sense about the number of subscribers who read the classified section each day. Careful records have been kept over a period of 2 years. The mean number of responses was 525 with a standard deviation of 30. What is the smallest percentage of responses in the interval between 375 and 675? Solution: The difference between the mean of 525 and the upper limit of this interval is 150. This is 5 standard deviations since[pic]. The same is true for the difference between the mean and the lower limit of this interval. According to the table above this coincides with 96%. The Empirical Rule When the data values seem to have a normal distribution, or approximately so, we can use a much easier theorem than Chebyshev’s. The empirical rule states that in cases where the distribution is normal, the following statements are true: †¢ Approximately 68% of the data values will fall within 1 standard deviation of the mean. †¢ Approximately 95% of the data values will fall within 2 standard deviations of the mean. Approximately 99. 7% of the data values will fall within 3 standard deviations of the mean. Example 3: The average salary for graduates entering the actuarial field is $60,000. If the salaries are normally distributed with a standard deviation of $5000, then what percentage of the graduates will have a salary between $50,000 and $70,000? Solution: Both $50,000 and $70,000 are $10,000 away from the mean of $60,000. This is two standard deviations away from the mean, so 95% of the graduates will have a salary in this interval. [pic] Age No of people [pic]

Using Secondary Essay Samples

Using Secondary Essay SamplesSecondary school students, many of whom do not even have a high school diploma, need to write a powerful secondary school essay to convince admissions officers that they are capable of performing well in the subject area. In fact, many of these students will have little prior knowledge about the subject at hand and therefore should consider using secondary school essay samples as a guide. Students can also use these samples to develop their own essay writing style.Nearly all high school students are taught how to organize their thoughts and express themselves in concise, clear sentences and paragraphs. However, few secondary school students know much about grammar or punctuation. Moreover, while many elementary students are required to write essays to compete for entrance into the local college or university, many middle school students attend a junior high school where these things are not the prime focus. High school students have to earn their way to a place in high school, and therefore must put together persuasive essays.Since so many secondary students suffer from learning disabilities and attention deficit disorder, they will be especially receptive to using secondary essay samples to help them write powerful essays. Teachers also realize that their students will not have time to read lengthy essays before they begin writing them. Therefore, they will be more apt to select essays that will be short and to the point.Secondary essay writing is not an easy task. Many students feel that it takes far too much time to write a good essay. In reality, writing a strong essay can be done with a little practice. If you are seriously considering using a secondary essay sample, the best time to start would be before you turn in your essay.Because some teachers have a difficult time grading essays, those students who are well versed in elementary composition and grammar may be better off writing their essays as secondaries. This will allow them to experiment with a different style of writing. Additionally, it will give them a chance to improve their writing skills.If you are an aspiring writer, it is essential that you read and study the content of your essay carefully. Many students focus far too much on spelling and grammar when writing, but miss the most important aspect of writing: communication. Therefore, it is important that you communicate clearly and powerfully to your readers, in order to persuade them to accept the idea you are presenting.There are many websites that provide secondary essay samples for you to peruse. On these sites, you will find sample essays that have been written by both students and professional writers. Many of these essays are very effective and will prove useful to you as you compose your own essay.Writing should be an enjoyable experience. It is important that you select a sample essay that you enjoy writing in order to avoid writing something that will bore you. Reading secondary essay samples is the best way to understand the style and format that students prefer.

Beautiful Blueberries Essays - English-language Films, Films

Beautiful Blueberries Christopher McCandless' last journal entry before dying of starvation in the Alaska bush was simply the words Beautiful Blueberries. Over the previous two years he bought a secondhand canoe on impulse and paddled to Mexico. Then he lived on the streets of Los Angeles with vagrants, camped in the Arizona dessert with hippies, tramped through almost every western state, occasionally holding odd jobs. He also lived completely off the land in the Alaskan backcountry. McCandless' epic journey separated him from his parents and peers, a world of security and material excess, and a world in which he felt grievously cut off from the raw throb of existence. It was a journey that would have been a complete waste if it weren't for Jon Krakauer's book entitled Into the Wild. A lot of people believe that McCandless was an idiot. He was simply one more dreamy half-caulked greenhorn who went into the country expecting to find answers to all his problems and instead found only mosquitoes and a lonely death. Some people blamed Krakauer, in the magazine article that preceded the book, for glorifying a foolish, pointless death. But the beauty of Krakauer's writing is that he doesn't glorify Chris McCandless' life or even try to hide his personal weaknesses. Instead, that which becomes evident is a vivid portrait of McCandless' journeys and an examination of why people are attracted to high-risk activities. Krakauer begins the book with Chris McCandless hiking into the Alaskan wilderness to his ensuing death. He does not return to this scene until the next to last chapter, effectively forcing the reader to see McCandless as more than an unprepared misfit who deserved to die because of the risks he took. We learn of his adventures tramping around the continent, discern how McCandless differs from people whom he had been favorably compared to in the outdoors community, learn of his family and upbringing, and we are told of a similar adventure in Alaska which almost claimed the authors life. Only then are we returned to the morbid Alaskan scene and the controversies surrounding McCandless' death. Krakauer succeeds in writing a powerful book because we become attached to McCandless' dream and sympathize to a greater degree with his desire to undertake what he labeled as the ultimate challenge. There are some unconventional aspects of the book, which turn it into something greater than a story of Chris McCandless. These are the way in which Krakauer goes about examining Chris McCandless through his own life, through others who have a similar desire for adventure, and through an examination of the novels he read. Into the Wild is not a fluff story about a misdirected youth; it has themes to which anyone who has ever dreamed of undertaking their own adventure, however large or small, can relate and gain insight. Overall Krakauer believes Chris McCandless wasn't that different from anyone else who liked adventure. Throughout the book there is an underlying battle against McCandless' critics by trying to justify the journey. Krakauer confesses that after writing a magazine article on McCandless he remained haunted by the particulars of the boy's starvation and by vague, unsettling parallels between events in his life and those in my own. Unwilling to let McCandless go, Krakauer spent more than a year retracing the convoluted path that led to his death in the Alaska bush, chasing down the details with an interest that bordered on obsession until he finished writing the book. In this fierce passion, Krakauer is not only telling of McCandless' life but his own, and in the process trying to make a world of critics understand why he, McCandless, and countless others are drawn to a life of potentially suicidal adventure. This passion draws the reader in, spins them around and spits them back out int o the world with a different perception of life. This passion makes Into the Wild an amazing book.

Who Will Write My Term Paper at Affordable Rates

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